Home » Managed Support

Managed IT Support (MSP)

Tempus Managed IT Support keeps your systems, devices and network safe, secure and operational for a single low monthly fee.

IT support

worth its weight in gold

If you think finding great IT support is harder than finding the pot of gold at the end of the rainbow, you’ve come to the right place.

We have over 10 years experience providing managed IT support (MSP) for businesses of all shapes and sizes.

Only with the Tempus model can you get all your strategy software, hardware, and support from the one vendor. Saving your time, headaches and money.

What makes Tempus support different?
It’s because we get to know your business better than anybody else that we can support you better than anybody else.

What is

Managed IT Support (MSP)?

It’s quite simple really, you engage Tempus to manage your IT, and we keep your systems networks and devices up to date and secure (as secure as possible).

You have direct access to your own dedicated support team via a ticket system, email or phone call.

You receive the best knowledge and service at a fraction of the cost of a hiring an dedicated resource or IT department.

We conduct a review of your current systems, processes challenges and opportunities for improvement.

We then prepare an IT strategy with all the information you need to get your IT aligned with your business requirements.

The IT strategy includes an assessment of available system options, licensing requirements, implementation timelines, and commercials to get your IT systems inline with your business requirements.

At Tempus we offer you the ultimate time and convenience benefit. One of the ways we do that as your Managed IT Support Provider (MSP) is to research, recommend and purchase the hardware and software that your business requires.

We then configure, deliver and install at your premise. Ensuring that everything is working as it should.

All the recommendations of the IT health check get implemented and your business moves from its old systems to its new systems.

Don’t worry, we are there with you every step of the way.

Another way that we remove the IT headaches commonly experienced is by managing other software/hardware vendors critical to your business.

For example, if your business requires industry specific software such as a Patient Management System, we will work with the vendor/supplier of that software directly. To ensure that it works with the rest of your IT systems.

Our clients often tell us this alone saves them a lot of time, confusion and headaches.

We provide asset management for you hardware to keep your systems reliable, safe and compliant against your IT strategy.

We help to keep your systems and data safe with the appropriate level of protection for you business.

Even with the best protection there are ways in which users can unknowingly allow breaches to occur.

We provide security awareness training to empower all employees with the knowledge required to minimise the likelihood of this happening.

We put the systems and processes in place to get you back on track quickly when an undesirable event occurs.

By doing so we help you minimise:

  • reputational damage
  • data loss
  • financial losses
  • the impacts of a security breach

We can recover data, review audit logs to see whose done what and understand how a particular event occurred. So that we can help you implement a strategy to reduce the likelihood of it occurring again.

We provide training for all the systems that we support. Our focus is to empower you and your staff with the knowledge to confidently operate critical business processes.

Upon completion of your IT health check and training we provide you with ongoing IT support for all the technical issues related to IT systems supported by us.

Some examples of this could include:

  • Onboarding new users onto a system
  • When thing malfunction
  • Additional training when needed
  • Resolving issues related to updates

We offer local managed IT support to our clients in Hobart and Melbourne.

Support can be accessed via our ticketing system, email or phone call for urgent matters.

Support technicians will also come to your premise if required to do so.

We’re the only IT business that offer true end-to-end support that

goes far beyond the traditional IT managed support model.

What do Tempus actually support?

  • Software and applications

  • Phones and VOIP
  • Tablets, laptops and desktops
  • Video conferencing (monitors, cameras and speakers)
  • Cloud Storage and security
  • Printers and scanners
  • Servers
  • Back-up solutions
  • Wireless networks
  • Networking (routers, switches, NBN)

We use the best technology

Assessed, demonstrated, developed,

and supported in one spot.

Benefits you, your staff and your customers are going to love.

  • Just one business to contact for all your IT needs.

  • Local support staff that you will get to know and that know your business.

  • We come to your office to install and set-up your new systems and networks.
  • Get all your hardware and software to work together on your network.
  • Empower staff to work anywhere at anytime maintaining full communication and collaboration capability.

  • We provide asset management for you hardware to keep your systems reliable, safe and compliant against your IT strategy.

Why choose Tempus?

  • 10+ years experience working with businesses of all shapes and sizes from key industry sectors.
  • A one-stop-shop experience for all your IT needs.
  • Integrate stand-alone systems to make all your systems work together seamlessly.

  • Experience across a broad range of systems essential to running a modern business.
  • We recommend the technology and solutions that best fit your business needs, we are not tied or incentivised to recommend any specific brand or type of technology.

  • Local support for local business.
  • We simplify the IT experience and speak plainly so that you can focus on outcomes rather than getting bogged down in IT mumbo jumbo.

It’s time to answer those lingering questions once and for all.

  • Are you spending too much on IT?

  • Is there a better way to manage your IT?
  • How can you keep your IT up to date, stop most IT issues
    before they happen and resolve other issues quickly?

Sign-up for your obligation free IT health check from Tempus today.

100% local support for local businesses.